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To find out if your order has been shipped, log in your user profile on our website and check the order status concerning your purchase.

Upon shipping, we automatically send you the courier tracking number at the email address that you provided during registration. If you don’t find the email, please check the spam box.

If you don’t receive your order within 5 working days from receiving the email with the tracking number, please contact our Customer Service.

Yes, just indicate where you want to receive the goods in the specific ‘SHIPPING ADDRESS’ form during checkout.

Yes, anytime. If the package has been pre-paid, you will be reimbursed the cost incurred as soon as the package will be returned to us. Please notify our Customer Service.

In case your order is lost by the courier, just contact our Customer Service to be assisted on this matter.

If you receive a product other than the one purchased in the order form, we will replace the wrong product with the correct one. Simply contact and notify us within 30 days from the date of the order.

In case the shipping is incomplete, please contact and notify our Customer Service.