Mohammad Bin Saad Road, Hitten, Aqiq, Riyadh 13511 Phone:
+966 55 534 6403 Email:
Send Message to Us
Frequently Asked Questions
How do I know if my order has been shipped?
To find out if your order has been shipped, log in your user profile on our website and check the order status concerning your purchase.
Is it possible to track my order after shipping?
Upon shipping, we automatically send you the courier tracking number at the email address that you provided during registration. If you don’t find the email, please check the spam box.
What should I do if I don’t receive the package by the expected delivery date?
If you don’t receive your order within 5 working days from receiving the email with the tracking number, please contact our Customer Service.
Can I receive the package at a different address other than my home address, for example my office?
Yes, just indicate where you want to receive the goods in the specific ‘SHIPPING ADDRESS’ form during checkout.
Can I refuse my package?
Yes, anytime. If the package has been pre-paid, you will be reimbursed the cost incurred as soon as the package will be returned to us. Please notify our Customer Service.
What happens in case the courier loses my package?
In case your order is lost by the courier, just contact our Customer Service to be assisted on this matter.
What should I do if I receive a wrong product?
If you receive a product other than the one purchased in the order form, we will replace the wrong product with the correct one. Simply contact and notify us within 30 days from the date of the order.
What should I do if a product is missing in my order?
In case the shipping is incomplete, please contact and notify our Customer Service.